CREST has produced a new animation from our project into organisational change and insider threat. This new resource, alongside pre-existing toolkits and a full project report, is aimed at helping employers manage organisational change to mitigate the development of Counterproductive Work Behaviour.
Organisations can more effectively manage change, and avoid insider threat, if they consider the different audiences within their workplace, and tailor communication in line with their needs. Based on work by CREST researchers Professor Rosalind Searle and Dr Charis Rice, this animation presents seven typologies of employees, how they might react to organisational change and how managers can communicate to them to mitigate risks.
The animation is the latest output to draw on the findings of CREST-funded research into organisational change and insider threat. The project outlined the individual, social and organisational factors that over time, can contribute to negative employee perceptions and experiences.
These factors can produce a reduction in an employee’s psychological attachment to, and trust in, their employing organisation which can then lead them to undertake Counterproductive Work Behaviour (CWB). CWB concerns action which threatens the effectiveness, or harms the safety of, an employer and its stakeholders.
It can develop from small scale indiscretions (e.g., time wasting, or knowledge hiding) into serious insider threat activities (e.g., destroying systems or exchanging confidential information with malicious others).
Following past research linking CWB to both organisational change and trust breach, the aim of the project was to produce a (dis)trust based framework for predicting, identifying and mitigating counterproductive work behaviour and insider threat within the context of organisational change.
ResourcesThe project has produced a series of toolkits, designed to help managers and employees work through the impacts of organisational change, in a positive manner. They are designed to help all types of leaders, as well as security professionals and staff in HR and Organisational Development, to effectively manage change.
The toolkits include practical resources and self-reflective activities. They focus on the need to maximise the development of trust across an organisation and minimise the formation of distrust, in order to mitigate the development of, and potential consequences of CWB.
All of these resources are available to download (or view) at: www.crestresearch.ac.uk/cwb
The animation was developed through the work of Professor Rosalind Searle (University of Glasgow) and Dr Charis Rice (Coventry University) as well as their previous research with other colleagues: Professor Antoinette Weibel, St Gallen University (Switzerland), Professor Ann-Marie Nienaber, Coventry University and Professor Deanne Den Hartog, University of Amsterdam (Netherlands).
It was produced with financial assistance from CREST and a grant from the ESRC for the Festival of Social Science. The animation was by Becky Stevens and the voiceover and additional production by Dr Matthew Francis (both from CREST).
Visit the project page for more information about the team and their other outputs.