CREST has published a series of resources from our project into organisational change and insider threat. These resources, and a full project report, are aimed at helping employers manage organisational change to mitigate the development of Counterproductive Work Behaviour.
These resources come out of the findings of CREST-funded research into organisational change and insider threat. They outline the individual, social and organisational factors that over time, can contribute to negative employee perceptions and experiences.
These factors can produce a reduction in an employee’s psychological attachment to, and trust in, their employing organisation which then allows them to undertake Counterproductive Work Behaviour (CWB). CWB concerns action which threatens the effectiveness, or harms the safety of, an employer and its stakeholders.
It can develop from small scale discretions (e.g., time wasting, or knowledge hiding) into serious insider threat activities (e.g., destroying systems or exchanging confidential information with malicious others).
Following past research linking CWB to both organisational change and trust breach, the aim of the project was to produce a (dis)trust based framework for predicting, identifying and mitigating counterproductive work behaviour and insider threat within the context of organisational change.
- What effect does organisational change have in relation to counterproductive work behaviour (CWB) and insider threat acts?
- What role does (dis)trust play in CWB during organisational change?
- What preventative measures can be taken by organisations to help mitigate CWB and insider threat in organisational change initiatives?
To address these questions, they collected empirical data from a case study organisation undergoing change. They explored individuals’ cognitions and emotions to understand why while some employees remain engaged, loyal and trusting during change, others become disengaged, distrusting and behave in deviant ways.
ResourcesThe project has produced a series of toolkits, designed to help managers and employees work through the impacts of organisational change, in a positive manner. They are designed to help all types of leaders, as well as security professionals and staff in HR and Organisational Development, to effectively manage change.
The toolkits include practical resources and self-reflective activities. They focus on the need to maximise the development of trust across an organisation and minimise the formation of distrust, in order to mitigate the development of, and potential consequences of CWB.
There is also a video to show how to use the toolkits, and another video highlighting the key messages from the project.
All of these resources are available to download (or view) at: www.crestresearch.ac.uk/cwb
The full project report is available to download here.
Visit the project page for more information about the team and their other outputs.