This toolkit is one of a series of CREST resources for managing organisational change to mitigate the development of Counterproductive Workplace Behaviour. There are two versions of it available to download – an interactive version and a print version.

It contains key concepts, practical resources and self-reflective activities. It focuses on the need to maximise the development of trust across the organisation and minimise the formation of distrust, in order to mitigate the development of, and potential consequences of Counterproductive Workplace Behaviour (CWB) and insider threat.

How do I use it?

This guide can be used by leaders of any organisation undergoing change. It can be used alone or in conjunction with our full toolkit, available here. It can also be used by employees across the organisation as a training resource.

What should I expect to get out of it?

It is a starting point for leaders who are implementing organisational change and should be used as part of a larger impact assessment on organisational change. Leaders are encouraged to adapt the materials for their own particular requirements.

How was it developed?

This toolkit has been created through findings from a CREST-funded project, undertaken by Professor Rosalind Searle (University of Glasgow) and Dr Charis Rice (Coventry University). The project produced a (dis)trust-based framework for predicting, identifying and mitigating counterproductive work behaviour and insider threat within the context of organisational change. The project included a review of the current literature and a case study of a security-critical organisation undergoing changes. This included interviews with management on the change context; critical incident stakeholder interviews for three insider threat cases; and administering anonymous online site surveys to managers and employees to gauge the organisation’s climate. The project builds on the team's past research and expertise in the area of trust, organisational change and employee behaviour.


As well as this manager's guide there is a Practitioner Toolkit, containing all 4 toolkits (Leaders, Individuals, Organisational Culture, Team Relations). The separate toolkits are available at:

There are also two e-webinars available at and