This toolkit is one of a series of CREST resources for managing organisational change to mitigate the development of Counterproductive Workplace Behaviour. It is available to download in an interactive version and a print version.
This toolkit on Team Relations is designed to be used as part of the complete toolkit (available to download here) and in conjunction with the Manager’s Guide (available to download here) to help raise awareness about organisational change and CWB and to assist training in your organisation.
This toolkit is designed to help all types of leaders, as well as security professionals and staff in HR and Organisational Development, to effectively manage change. It includes practical resources and self-reflective activities. We focus on the need to maximise the development of trust across an organisation and minimise the formation of distrust, in order to mitigate the development of, and potential consequences of CWB.
How do I use it?
The toolkit can be used as a full resource or as discrete sections. It is designed to help you to anticipate and mitigate the unintended consequences of change. It can also be used as a training resource for employees across your organisation. We encourage you to adapt the materials for your own use and particular requirements. Our ultimate aim is to raise awareness and better support leaders in managing organisational change effectively and securely, and in a manner which avoids unintended consequences for individuals and organisations
How was it developed?
This toolkit has been created through findings from a CREST-funded project, undertaken by Professor Rosalind Searle (University of Glasgow) and Dr Charis Rice (Coventry University). The project produced a (dis)trust based framework for predicting, identifying and mitigating counterproductive work behaviour and insider threat within the context of organisational change. The project included a review of the current literature and a case study of a security critical organisation undergoing changes. This included interviews with management on the change context; critical incident stakeholder interviews for three insider threat cases; and administering anonymous online site surveys to managers and employees to gauge the organisation’s climate. The project builds on the team’s past research and expertise in the area of trust, organisational change and employee behaviour.
ResourcesAs well as a Manager’s Guide there is a Practitioner Toolkit, containing all 4 toolkits (Leaders, Individuals, Organisational Culture, Team Relations). The separate toolkits are available at:
- Leaders – www.crestresearch.ac.uk/resources/cwb-toolkit-leaders
- Individuals – www.crestresearch.ac.uk/resources/cwb-toolkit-individuals
- Organisational Culture – www.crestresearch.ac.uk/resources/cwb-toolkit-organisational-culture
- Overview toolkit – contains all four toolkits: https://www.crestresearch.ac.uk/resources/cwb-toolkit
There are also two e-webinars available at www.crestresearch.ac.uk/resources/cwb-video-toolkits and www.crestresearch.ac.uk/resources/cwb-video-key-messages.